FAQ
🕯️ Product FAQs
1. What are KANDLD candles made of?
All our candles are hand-poured using high-quality soy wax and/or jelly wax blends. We use thoughtfully selected fragrance oils and cotton wicks for a clean, long-lasting burn.
2. Are your candles vegan and cruelty-free?
Yes! All KANDLD products are 100% vegan and cruelty-free. Our suppliers confirm that the products, ingredients and their component parts in all of our fragrance oils are cruelty-free. They comply with the requirements of the Corporate Standard of Compassion for Animals, and they have not been tested or retested on animals to assess safety, efficacy, or environmental effects.
3. How long do your candles burn?
Burn times vary by product. Our 10oz candles burn for approximately 40 hours when cared for properly (see our Candle Care page!).
4. Why does my candle look frosty or have texture?
This is a natural trait of soy wax and shows it’s a clean-burning wax. It doesn’t affect performance—it’s actually a sign of purity!
5. Are your candles scented?
Yes, all our candles are beautifully scented with unique blends. From fresh florals to cozy dessert vibes, there’s something for everyone. However, we do offer unscented candles. Check out our catalogue for the same.
🚚 Shipping & Delivery
6. Do you offer international shipping?
We currently ship across Canada, the USA, and India. More countries coming soon—stay tuned!
7. How long will my order take to arrive?
Orders are processed in 4-5 business days. Delivery time depends on location:
Canada: 2–6 business days
USA: 5–10 business days
India: 7–14 business days
8. How do I track my order?
You’ll receive a tracking link by email once your order ships. For local delivery (Ontario), we’ll notify you via text or email.
💌 Returns & Exchanges
9. Can I return or exchange a candle?
Due to the nature of handmade products, all sales are final. If your candle arrives damaged, please contact us within 48 hours with photos.
🧼 Candle Care & Safety
10. How do I take care of my candle?
Always trim the wick to 1/4" before each burn, burn for 2–4 hours max, and never leave a candle unattended. See our Candle Care page for tips!
11. Are your candles safe to use around pets or kids?
Our candles are made with non-toxic ingredients, but always keep lit candles out of reach of children and pets.
🎁 Gifting & Custom Orders
12. Do you offer gift wrapping?
Yes! You can add gift wrap. Please contact us for the details. We also include a handwritten note on request.
13. Can I order custom candles for events?
Absolutely! We take custom/bulk orders for weddings, baby showers, and corporate gifting. Please email us at [support@kandld.com].
💬 General Questions
14. Where are you based?
We’re proudly based in Ontario, Canada.
15. Do you collaborate with influencers?
Yes! We love collaborating. Send us a message on Instagram @kandld__ or email us at [support@kandld.com].