KANDLD Terms of Service

Effective Date: April 1, 2025

Welcome to KANDLD! These Terms of Service outline the rules and regulations for using our website (kandld.com) and purchasing our handcrafted soy wax candles. By accessing or shopping with us, you agree to these terms.

1. General Information

KANDLD ("we," "us," "our") is an online store selling soy wax candles and related products.

By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.

We reserve the right to modify these terms at any time. Updates will be posted on this page.

2. Orders & Payments

All prices on our website are in [CAD, USD, and INR] and are subject to change without notice.

We accept major payment methods, including credit/debit cards, PayPal, and other listed payment gateways.

Orders are processed once payment is successfully received.

We reserve the right to refuse or cancel orders if fraudulent activity or incorrect pricing is detected.

3. Shipping & Delivery

We currently ship to Canada, USA, and India.

Shipping times are estimated at checkout but may vary due to carrier delays.

KANDLD is not responsible for lost, stolen, or delayed packages once shipped.

4. Returns & Refunds

We accept returns within 7 days of delivery if items are unused and in original condition.

Refunds are processed once we receive and inspect the return.

Read our full Return & Refund Policy for more details.

5. Product Information

Our candles are handcrafted, and slight variations in color, scent, or texture may occur.

All product descriptions and photos are for reference only.

If you have allergies or sensitivities, check the product ingredients before use.

6. Intellectual Property

All content on kandld.com (logos, images, product names, descriptions) is owned by KANDLD and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

KANDLD is not responsible for any damages, injuries, or allergic reactions caused by the improper use of our candles.

We are not liable for website downtime, errors, or disruptions beyond our control.

8. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada.

9. Contact Information

If you have any questions, please contact us at:
support@kandld.com